1. Who we are and what this covers
KayaHelp is a service of Brand Technology Limited. This draft covers the KayaHelp website and the customer and professional apps. It describes proposed privacy information for people browsing services, creating profiles, arranging jobs or contacting the team.
Confirm the responsible legal entity, registered address, privacy lead and the scope of each country’s service before publication.
2. Information involved
Depending on the features you use, information may include your name, contact details, professional profile, service locations, job requests, communications, reviews and transaction records. Professional verification may involve identity, bank or guarantor information, as described in the existing Terms & Conditions.
On this website, your selected country and language are stored in preference cookies. Service searches filter the displayed catalogue in your browser. This page does not offer account registration or a waitlist form.
Complete a data inventory for both apps, verification flows, payment providers, permissions, technical logs and any analytics. Confirm what is collected directly and what is received from third parties.
3. Why information is used
Proposed purposes include operating accounts, displaying services, helping customers and professionals communicate about jobs, handling support, maintaining platform security and meeting applicable obligations. Marketing and optional features should be explained separately wherever they are offered.
Map each actual purpose to its applicable legal basis. Document any reliance on consent, contract, legal obligation or legitimate interests, and how consent can be withdrawn where applicable.
6. Retention and security
Different records may need different retention periods, depending on their purpose, service requirements and applicable obligations. The final policy should explain those periods or the criteria used to decide them, including what happens after an account is closed.
Insert the approved retention schedule, deletion and backup handling, security measures, incident-contact process and treatment of children’s information. Do not publish an unverified retention period or security promise.
7. Your choices and requests
You can contact legal@kayahelp.com about your personal information or a privacy concern. Depending on the law that applies, requests may concern access, correction, deletion, portability, restriction, objection or withdrawal of consent. Identity checks may be needed to protect your information.
Confirm available rights, request methods, response periods, exceptions and complaint routes for Nigeria, the UK, the US, Canada and the UAE. Identify any relevant regulator or representative and explain the process in the final version.
8. Contact and updates
For privacy questions, email legal@kayahelp.com. General enquiries can be sent to info@kayahelp.com. The final policy should show its effective date and explain how material changes are communicated.
Add the approved effective date, responsible contact and version history after the open review items have been resolved.
For privacy questions, contact our legal team. legal@kayahelp.com
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